It's all about you!
Don't get me wrong, I love when something is all about me. Especially when it comes to doing business.
I like to know that my money is not just purchasing products, it's also paying for great customer service and I want you to feel the same.
On Friday, a customer let me know there was a shipping error with her order. We email chatted about the problem and I had a new box heading out to her within two hours.
It can be intimidating to speak up but please know that I appreciate and value the opportunity to fix problems. My customers are the best and I look out for them, every step of the way!
I have customers who pick up their orders specifically so that we have a few minutes to catch up when they are in East Middlebury. Some call me for the same reason instead of placing their orders online. Others are active on social media to share stories and life on Instagram.