Frequently Asked Questions

Q: Do you really make all the products yourself?

A: Absolutely. Caroline's Dream is a one woman operation. I do all the formulations, production, shipping/delivery & marketing. I have been known to ask friends and family over to help me put on labels during the holidays but otherwise, it's all me. 

The one exception: I don't sew the lip balm pockets, they are designed & made by my sister Mary!

Production photo| Caroline's Dream

Q: What do you mean when you say your products are really concentrated?

A: You can use less of my skincare in comparison to big commercial brands. Only a small amount of my creams are needed to cover a large area of your skin or two swipes of deodorant per armpit... you get the idea. Caroline's Dream products last longer so they are good for your budget and are far more effective.

 Botanical Face Cleanser photo | Caroline's Dream

Q: What is up with the statement on the shipping note cards about shipping creams in cold temperatures?

A: When creams are shipped or stored in sub-zero temperatures, the coconut oil can solidify to form small harmless beads. These are a temperature reaction and will smooth out easily into your skin upon application. Keep in mind, it might not happen but is a possibility if temperatures are below zero for weeks in New England winters.

I hate when anything interferes with the smooth texture of my creams but I am not willing to add artificial emulsifiers that would then be absorbed by your skin to overcome a few weeks of cold weather.

 Product photo | Caroline's Dream

Q: I am not sure which cream to choose for my skin. Should I get a Caroline's Sampler?

A: A Caroline's Sampler has a travel size jar of each of my face & body creams plus a foot cream. It is a great way to discover your favorite cream and the sampler is much less expensive then buying the jars separately. I like to reward the adventurous spirits.

Caroline's Sampler photo

Susan Shashok
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Middlebury Block Party on August 2, 2017

I had so much fun doing a pop-up store in Middlebury Mountaineer last week! It was celebrating downtown Middlebury stores weathering the train bridges construction for three weeks. 

I gave away a ton of free samples and met many excited customers.Thank you Steve Atocha, BMP and my Middlebury Community!

Susan at Middlebury Mountaineer Pop up at Middlebury Mountaineer

Caroline's Dream pop up store

Susan Shashok
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Don't take my word for it!

Don't take my word for it!

Can you hear the screen door squeak as you come in from a long day out in the heat? Gardening, hiking, cycling (go ahead and insert your favorite summer activity here). My products are always waiting to sooth, moisturize and rejuvenate. 

Our product pages have lots of reviews to read. Even better, take a moment and write an online review! 

 
Lip Balm Three Pack

So many good things to say about these lip products! They're handmade/homemade, natural, smooth, not sticky, refreshing, and delicious!! They're affordable and always shipped free!!! Thank you, [Susan], for your wonderful products!!! =) - Sheila

 

Deodorant

I got a stellar performance out of this deodorant, which I ordered last week. I wanted to give it a real run for its money before I reviewed it. I attended the Annual Memorial Day Bolder Boulder 10K Race, as a spectator, in 85 degrees and blistering sun. It was a long walk to the stadium where I sat for two hours enjoying the race. The humid bathroom at the stadium was probably 100 degrees, and I was dripping sweat as I helped my toddler granddaughter use the facilities. Yes, I was drenched. No, I didn't stink of BO. I woke up this morning with too much to do before showering, including taking a 1.5-mile walk outside in the sun. The deodorant from yesterday morning was still going strong. Sorry for the graphic account of the story. I wanted to report that Caroline's Dream Deodorant withstood a real-life challenge. It smells clean, light and fresh. Great job, Susan! Finally, something I can rely on that's all-natural and body-friendly! - Pamela 

 

Let me tell you how much I love this product. I got my husband to set up his video equipment so I could tell the world something important. Was it to let people know about my own small business? No! We made the video so I could let everyone know that this scrub is a fantastic way to take care of your skin. Yay for gentle exfoliation! Yay for all natural ingredients! Yay for Caroline's Dream! - Joanna 

Susan Shashok
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Another happy customer!

Greetings, Susan,
 
I received your box of goodies with much delight...and relief! I was completely out of lotion and down to 3 half-used lip balms. I have been enjoying your products/heavenly creations for 8 years now, ever since my family moved to Middlebury. Up until now, I've purchased enough to last me the year at the Middlebury Co-op, but for some reason was running low several months before our usual Thanksgiving visit.
 
I love, love, love your products--thank you so very much for making them, and for making them available over the internet.
 
Cheers,
Joy
    
Susan Shashok
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It's all about you!

Don't get me wrong, I love when something is all about me. Especially when it comes to doing business.

I like to know that my money is not just purchasing products, it's also paying for great customer service and I want you to feel the same.

On Friday, a customer let me know there was a shipping error with her order. We email chatted about the problem and I had a new box heading out to her within two hours. 

It can be intimidating to speak up but please know that I appreciate and value the opportunity to fix problems. My customers are the best and I look out for them, every step of the way!


Photo By Trent Campbell (when I had less hair)
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I have customers who pick up their orders specifically so that we have a few minutes to catch up when they are in East Middlebury. Some call me for the same reason instead of placing their orders online. Others are active on social media to share stories and life on Instagram.

This past week, I made the decision to close my personal and Caroline's Dream Facebook pages. I don't appreciate that Facebook secretly decided who got to see posts and who didn't as if it was some sort of worthiness contest. Life and business is about developing relationships and social media is supposed to encourage those moments as much as possible. 
You are welcome to call, email, arrange a meet-up or follow on Instagram. Or NOT - that's cool too!

Susan Shashok
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Please meet Lorrie, one of our wonderful customers!


Lorrie recently had some surgery. After the stitches were removed, she used Super Skin Salve and Calendula Cream on the scar and surrounding dry skin. She switched between the two each night.

"By the way, your products worked wonders on my knee scar. Made it soft & supple & healed beautifully. It looks great compared to several weeks ago. I'm not lying when I say your products are GREAT!! My scar is not puckered or red. As scars go, it's beautiful!"

Susan Shashok
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Please meet Sheri, one of our great customers!


"As a loyal user of Caroline's Dream products since 2003 I can attest to it's unbelievable magical properties. After a shower there is nothing I love more than Lavender + Sandalwood Cream all over my body - the best!" 
Susan Shashok
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Please meet Ashar, another wonderful customer!



" I am a constant user of your lip balm products year ‘round, and I’ve been known to poach Amy’s creams at times when my hands and face are all dried out. I know that they all seem to have an intended use (face, hands, feet, etc) but I just use whatever wherever and it always works. And smells good. And feels good cause we know it comes from you."

 

 

Susan Shashok
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Please meet Pepper, another wonderful customer!


"I love the Calendula Cream and I think it is my favorite. I love the feel of this cream as well as the scent. It does not feel heavy or greasy on my skin. All of the lip balms work so well! Chap sticks make my lips drier than before and these keep my lips healthy. I love all the lip balm options...orange, peppermint and maple. The super skin salve is good for so many uses. My daughter uses it to help my granddaughter with her skin issues and we keep a jar in the car and in the house for easy use.  Love these products!!!"

Susan Shashok
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Please meet Lorraine, one of our great customers!


"I think you should change the name of your Sweet Orange Lip Balm to "Orange Popsicle". That's what it smelled like to me the minute I put it on. Yum! Glad I decided to keep it for myself instead of offering it to one of my children."


Susan Shashok
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Please meet Joanna, one of our great customers!

"As I approach my 50th birthday, taking good care of my skin has become more important than ever. Caroline's Dream body care products help me to feel nourished from the outside, in. I love these scrubs, balms and creams- my skin thanks me for using them every day!"

Susan Shashok
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Today's great customer, please meet Linda!


"I spend a lot of time outdoors working and playing and to relieve my skin, I use Lavender + Sandalwood Cream - my skin is rejuvenated! It doesn't take much cream, so a jar lasts a long time - another plus!"

Susan Shashok
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